Digital Organisations: eCommerce and eGovernment

Aims

The aim of this course is to broaden and expand knowledge of the concepts and techniques required for the design, operation and control of the modern upcoming e-commerce applications and e-government systems that are massively introduced by western governments to fight bureaucracy. The essential computing background to support such systems is presented, along with the individual requirements for a wide variety of modern life activities that can be performed online.

Learning Outcomes

On completing the course students will:

• Develop knowledge of the information and communication skills to support and develop this type of information systems
• Broaden their knowledge into e-commerce, covering business, marketing, organisational and payment security issues
• Explain the concepts, processes behind developing an e-learning facility
• Understand the technological, ethical, legal and practical requirements of an electronic government information system

Content

• Current and emerging business models
• The use of information and communications technology
• Mobile commerce
• E-marketing and e-business strategy
• E-consumer behaviour and advertisement
• Organisational and managerial challenges in the electronic environment
• E-Payment systems
• E-learning; security issues and the legal environment
• Understanding eGovernment
• eAdministration/G2G
• eCitizens/ eAccountability
• eDemocracy/eParticipation
• eServices/G2C & G2B
• Legislation for eGovernment
• Integrated eGovernment, Group Presentations

Reading

Laudon K., Guercio-Traver C. (2008) E-Commerce 2009: Business, Technology, Society, Prentice Hall, 5th edition.

Turban E., Lee J. K., King D., McKay J., Marshall P., (2008) Electronic Commerce 2008, Prentice Hall. Abramson M., Morin T. (2003) E-Government 2003, Rowman & Littlefield, Lanham, MD.

Heeks R. B. (2006) Implementing and Managing eGovernment: An International Text, Sage Publications, London